Email Etiquette
Description: Communicating through e-mail effectively is necessary in all aspects of business. Learn the various aspects of e-mail, use e-mail programs, decide when to write e-mail, and improve your e-mail writing skills.
Prerequisites:
None
Objectives:
- Communicate online, use language and punctuation, and develop efficient writing habits.
- Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve your e-mail writing skills.
- Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability.
- Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords.
- Use proper netiquette styles and use emoticons and electronic abbreviations.