DIVERSITY WORKSHOPS for line managers and supervisors
Description: When many people think of diversity, they think first of ethnicity, race and then gender. Diversity is much broader. Diversity can be defined as human qualities that are different from our own, outside the groups to which we belong and which are present in other individuals and groups. When line managers of diverse employees have responsibility for meeting goals and targets it`s important to understand how these differences affect performance, motivation, success, and interactions with others. This course is designed for Supervisors, Managers and Team Leaders or Line management who have responsibility for managing staff.
Prerequisites:
96% Programme:
This course is part of Professional Training’s “96% Programme”, aimed at practically confronting the issues facing us in the workplace.
If we use only 1% more of the 96% of our brainpower we aren’t utilising, we’ll be 25% more effective. This session is another step on that route.
Course leader: Jane Leonard:
Jane Leonard has a BA in Training & Education, Certification in World Class Training Standards from NUI Galway and is a member of (IITD) Irish Institute of Training & Development and the Chartered Institute of Personnel and Development. She also has a diploma in psychology awarded by ICM.
Jane delivers relevant target training using real- world advice, carefully researched facts and possible solutions. She specialises in identifying the key result areas for the successful transfer of learning to the workplace. She has liaised with managers in identifying and analysing training needs at organisational and departmental levels.
Summary content:
The influence of the supervisor:
- Consequences of ignoring differences
- Fair vs. Same Treatment
- The error of the Golden Rule
- How Well Do You Manage Diversity in Your Unit
- Giving positive and negative feedback to culturally different staff
- Getting feedback from your staff
- Dealing with ethnic jokes and offensive terms
Barriers to effective teams:
- Membership of the "white male club"
- Unwritten rules
- Stereotypes and assumptions
- Cultural differences
- Only one right way
Staff:
- Recruiting effectively from diverse applicants
- Developing effective training methods
- Managing performance
- Avoiding sabotage in the workplace
Diversity and Cultural Differences:
- Attitudes about authority
- Relationships
- Competition
- Communication
- Motivation and rewards
- Self-promotion