Quality Management
Description: Implementing quality measures increases quality within organizations. Learn to identify the concepts commonly associated with quality management and the steps an organization should follow to incorporate improvements.
Prerequisites:
None
Objectives:
- Identify the relationship between quality and cost Learn management`s responsibilities for achieving conformance, and identify the costs of customer dissatisfaction.
- Identify types of flow charts; create and analyze a flow chart, a check sheet, a histogram, and a run chart; and identify characteristics of a control chart.
- Create a cause-and-effect diagram and identify the general categories that can be used as main causes on a cause-and-effect diagram. Create a Pareto chart and a scatter diagram and interpret them.
- Identify the goals management should achieve to prepare for leading business process improvement, and sequence the steps for planning improvements.