Profiting From Diversity
Description: There are many Diversity management courses which show only the positive side of having a diverse workforce. No conflicts, no misunderstandings, no organisational change or compromise. These courses regard the new employees as the same as what we have already; but – for example - with the peculiarity of not being Irish or perhaps having a disability. This course is different. The reality is that a diverse workforce - managed badly - can be a source of conflict rather than the positive source of synergy it should be. However, if organisations want to compete in the Irish and global economy, these demographic challenges must be acknowledged and managed. Diversity is much bigger than the familiar race or gender issues; it is about the capacity of the managers to influence all staff to understand and work to achieve the company`s goals. When we learn to use the diversity in the workplace we move from `not knowing what to expect` from staff, to expecting high performance from all staff
Prerequisites:
None
Trainer Biography: Jane Leonard:
Jane Leonard has a BA in Training & Education, Certification in World Class Training Standards from NUI Galway and is a member of the Irish Institute of Training & Development and a member of Chartered Institute of Personnel and Development. She also has a diploma in psychology awarded by ICM.
Jane delivers relevant, targeted training using real- world advice, carefully researched facts and possible solutions. She specialises in identifying the key result areas for the successful transfer of learning to the workplace. She has liaised with managers in identifying and analysing training needs at organisational and departmental levels for public and private sector clients.
Summary content:
Diversity Defined:
- Diversity is not a bad word
- Diversity as an investment
- If I can say it and you can hear it , why don`t you understand?
- The five dimensions of culture
- Seeing things from their perspective
Four Key result drivers:
- Stereotypes and their associated assumptions
- Actual cultural or physical differences
- The history of white male management
- Unwritten rules, which are often unknown to newcomers
Managing a diverse workforce:
- Bring back the good old days
- Managing diversity to improve individual and organisational out comes
- Importance of previous work history
- Using a diverse workforce effectively
- Three world maps
Diversity and work teams:
- Positive effects
- Negative effects
- The role of informal communication
- Effective cross cultural communication
- How to communicate expectations and consequences
Results:
- Common practices, not common values solve problems
- Managers and employees must adapt